Operator Services Expert
• 24 Hour Operations
• 5x Redundancy
• Secure Infrastructure
• 400 Hour Diesel Backup
• Class 5 Tandem
• Carrier Grade IVR
• SIP Access Available
• Domestic Based Agents
Question about a charge on
your Phone Bill or Credit Card statement?
7am to 7pm Monday - Friday
Email us at:
Leverage our Award Winning Service
Customers can dial 0 or 0+ to complete their local, domestic long distance and international calls.
Local Assistance (CTI)
Provides help or information to your end users to place
or complete local calls.
Emergency Assistance (CTI)
Will provide assistance in handling your end user's local
and intra-LATA toll calls to emergency agencies.
Busy Line Verification (BLV)
Provides assistance from the operator to determine if there
is conversation on a called landline TN.
Busy Line Interrupt (BLI)
Is provided when your end user requests assistance from
the operator to interrupt a telephone call in progress on
a landline TN.
Custom Teleconnect, Inc. is awarded Employer of the Year by the Texas State Commissions.
Custom Contact recognized for its efforts of hiring visual impaired personnel within its operator service call center.
Custom Teleconnect announces 200 plus new jobs within its Lubbock Texas call center.