Customer Care


Operator Services



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Operator Services Expert


 24 Hour Operations

 5x Redundancy

 Secure Infrastructure

 400 Hour Diesel Backup

 Class 5 Tandem

 Carrier Grade IVR

 SIP Access Available

 Domestic Based Agents

Question about a charge on
your Phone Bill or Credit Card statement?


7am to 7pm Monday - Friday


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Customer Login

Operator Services

Leverage our Award Winning Service

Operator Assistance

Customers can dial 0 or 0+ to complete their local, domestic long distance and international calls.

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Local Assistance (CTI)

Provides help or information to your end users to place
or complete local calls.

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Emergency Assistance (CTI)

Will provide assistance in handling your end user's local
and intra-LATA toll calls to emergency agencies.

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Busy Line Verification (BLV)

Provides assistance from the operator to determine if there
is conversation on a called landline TN.

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Busy Line Interrupt (BLI)

Is provided when your end user requests assistance from
the operator to interrupt a telephone call in progress on
a landline TN.

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Notice of proposed amendments to the Arizona Universal Service Fund & proposed surcharge increase


Custom Teleconnect, Inc. is awarded Employer of the Year by the Texas State Commissions.


Custom Contact recognized for its efforts of hiring visual impaired personnel within its operator service call center.


Custom Teleconnect announces 200 plus new jobs within its Lubbock Texas call center.

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