Hospitality Services Programs

"It is taught in hotel management schools that successful managers' decisions begin with consideration for their guests satisfaction and conclude with the reason they are in business - to make money."

The history of guests' usage of the phone system in hotels during the past decade has been one of a continual struggle for control and profits. Ever wonder why there are so many operator service companies? The answer is that there is significant profit in hospitality 0+/0- calls.