Customer Service

Custom TeleConnect is fully committed to providing its customers with the highest quality services. Our network quality and availability are compatible with Bellcore and other industry standards.

This dedication to our service is supported by operations at our Network Control Center (NCC). Located in Las Vegas, Nevada, our NCC organization is available to assist our customers with their telecommunications requirements.

The NCC staff technicians utilize remote monitoring and test operations to serve the needs of our customers. Equipment status and system alarms are monitored to prevent network failures. Equipment can be accessed upon customer request to ensure quality standards and effect maintenance when required.

Operator Services

Custom TeleConnect is pleasured to provide you and your customers with the high quality service you both deserve. Look to CTI to process your automated (0+) operator assisted calls and, through our 24 hour multilingual operator center, courteous operators to handle your live (0-) operator assisted calls. We also have staff available 24 hours a day to assist with any questions or concerns you may have. We are confident that choosing Custom TeleConnect will substantially increase you operator service revenue while providing you with the competitive long distance you expect.

Generous, on-time commissions
Flexible, customized rate plans
Toll fraud solutions
Optional Property Surcharge
Accurate and timely reports
Superior customer service

Direct Dial (1+) Long Distance

Maximum Availability our top priority is providing you with crystal clear fiber optic communications.
Best Quality & Connection through state of the art transmission facilities.
Call Detail your monthly statement gives you all the details needed to summarize your cost for better control.
Customized Billing helps you track calls by client, project, department, employee, or whatever criteria meets your business needs.
Responsive Customer Service second to none, representatives from our national customer service center are ready to handle customer needs on an immediate, firsthand basis.

Custom TeleConnect's Benefits

Flat Rate Billing
1. Calls are billed at a flat rate 24 hours per day, 7 days per week.
2. Answer supervision to prevent billing for calls that ring/no answer.
Custom TeleConnect - One Stop Shop
1. CTI offers Operator Services, Long Distance (1+ and 800), Directory Assistance, 211/Status, Debit Card Services, for Pay Phones and the Hospitality market.
2. Value Added Services - Traffic Analysis, Historical Account Review, Routine Maintenance Check.
3. Telecommunications Consulting available to our customers as an added benefit.
4. Tent Card Fulfillment.